“Accommodation” means a tent and/or caravan and/or campervan and/or motorhome and/or camping pod and/or glamping unit and/or pre-erected tents and/or safari tent and/or shepherd huts. “Site” means a camping and/or caravan and/or glamping site. “Site Specific Rules” means the rules in force at the relevant Site. “You” or “your” means the person named in the booking confirmation. “We”, “us”, or “our” means Wedmore Villager Farm (Charity No. 1202259) of Plud St, Wedmore, BS28 4BH
1 The Booking: 1.1. We reserve the right to accept or decline bookings entirely at our discretion. 1.2. Your contract with us will begin when we issue you with your booking confirmation. Your contract with us will be on the terms set out in these terms and conditions. 1.3. All bookings are formally confirmed when we issue you with your booking confirmation. Your booking confirmation will set out the Accommodation you have booked, the dates of your booking, the number of guests and the total amount paid for your booking. We will issue you with your booking confirmation by email or, if requested, by post. 1.4. You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of booking. 1.5. Children under the age of 18 must be accompanied by an adult. 1.6. We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with another member of your party unless you give express consent for us to do so.
2. Paying for Your Booking: 2.1 You must pay us the total amount payable for your booking at the time of booking. 2.2 Promotional offers will only be applied if they are valid and quoted at the time of booking. Promotional offers cannot be combined, nor can they be used retrospectively to apply to existing bookings. In addition, we reserve the right to change or withdraw a promotional offer at any time by amending or removing details of these offers from the relevant sections of our website. Where we are unable to provide you with a discount or offer on your booking due to this offer having been withdrawn or amended: 2.3 Where we are unable to provide you with a discount or offer on your booking due to this offer having been withdrawn or amended prior to your booking being confirmed, we will email you to notify you the offer is no longer available and cancel your booking. 2.4 In the case where a balance remains unpaid eight weeks prior to the holiday, we’ll remind you by email, post or telephone. If you fail to make the relevant payment within 14 days of the due date, we’ll assume you want to cancel your booking. If this happens, your booking will immediately be cancelled, and the cancellation charges set out in Section 4.3 ('If you want to cancel your booking') will apply.
3. Pricing for our Accommodation: 3.1. We regularly review and amend the prices we charge for our Accommodation. Any pricing information shown in any brochures is not valid and for the most up to date pricing information please check the section of our website relating to the Site or telephone the Site directly. We will confirm the price of your Accommodation at the time you make your booking and in your booking confirmation. 3.2. All prices given by telephone, on our website or in any leaflets relating to the Site include VAT. If the VAT rates change, we reserve the right to change our prices accordingly. VAT invoices can be provided on request. 3.3 All prices given on our website or on the phone are for the Accommodation only. We charge for items including (but not limited to) additional guests, parking, electric hook-ups, showers and laundry facilities. Details of additional charges can be found on the booking page. 3.4. We reserve the right to charge for water, gas, electricity and oil that may be applicable to the Accommodation. This will be charged at cost if applicable and the average weekly price advertised on the website page of the Accommodation in advance.
4. Your booking
4.1. We reserve the right to accept or decline bookings entirely at our discretion.
4.2. Your contract with us will begin when we issue you with your booking confirmation. Your contract with us will be on the terms set out in these terms and conditions.
4.3. All bookings are confirmed when we issue you with your booking confirmation. Your booking confirmation will set out the Accommodation you have booked, the dates of your booking, the number of guests and dogs (where permitted) allowed in the Accommodation and the total amount payable for your booking. If no pets are permitted at the Accommodation, this will also be detailed within your booking confirmation. We will issue you with your booking confirmation by email or, if requested, by post.
4.4. You, as the person making the booking, will be responsible for all members of your party. To make a booking you must be at least 18 years old at the time of booking.
4.5. Children under the age of 18 must be accompanied by an adult.
4.6. We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with another member of your party unless you give express consent for us to do so.
5. Amending your Booking: 5.1. If you want to change any detail of your confirmed booking you must contact us by email with your booking reference as soon as possible. This includes details such as the number of pitches, the number of guests, the size of your Accommodation. 5.2. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes. Any reduction in the number of nights will be treated as a partial cancellation and cancellation charges calculated in accordance with clause 4.3 may apply. 5.3. If we do change your booking, you will be charged an administration fee of 10% of your booking (with a maximum of £25) to cover the costs we incur in making the change to your booking. You must also pay us any additional Accommodation costs due as a result of the change – we will confirm the amount of any additional Accommodation costs due at the time we change your booking. If your Accommodation costs are lower as a result of the change, we’ll refund you the difference at the time we change your booking, after deducting the administration fee referred to above and, if applicable, any cancellation charges.
6. If We need to Change or Cancel your Booking: 6.1. We do not expect to have to make changes to your booking, however sometimes problems happen, and bookings have to be changed or cancelled. We will only change or cancel your booking: 6.1.1. if necessary to perform or complete essential remedial or refurbishment works; or 6.1.2. for other reasons unforeseen at the time you made your booking which are beyond our reasonable control. This may include occasions where the Accommodation becomes inaccessible due to a Meteorological Office Severe Weather Warning or other severe weather event. 6.2. If we do need to change or cancel your booking for the reason set out in Section 6.1.1, we will do our best to offer you a suitable alternative booking. If we’re not able to offer you a suitable alternative, or if you don’t accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking. 6.3. If we do need to change or cancel your booking for the reasons set out in Section 6.1.1, we will only be responsible for foreseeable losses that you suffer as a result of that change or cancellation, and we will not be responsible for any unforeseeable losses you suffer as a result of that change or cancellation. A loss is foreseeable if it is an obvious consequence of our change or cancellation of your booking or if it was contemplated by you and us at the time we entered into this contract. 6.4. If we do need to change or cancel your booking in line with 6.1.2 because it becomes impossible to deliver the booking due to unforeseen events beyond our reasonable control, we’ll do our best to offer you a suitable alternative booking for either the same dates or alternative dates. If you don’t accept the alternative we offer, the booking will be deemed cancelled and no refund of any amounts paid will be offered. 6.5. We strongly recommend that you obtain appropriate and comprehensive travel insurance for all members of your group. This should ideally cover illness, cancellation and injuries during your stay.
7. Special Requests: 7.1. Special requests must be requested at the time of booking and no later than 7 days prior to travel. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request.
8. Group Bookings & Special Events: 8.1. Group bookings can only be accepted from organised groups. For information about our group policy for each Site, please refer to our Site Specific Rules. Bookings for all groups, including large family or friend groups, must be notified to us and approved by us at the time of booking. For stag, hen or birthday parties we MUST know beforehand to ensure other guests are not booked in. 8.2. If you want to use the Site for such a purpose, you must contact hello@wedmorevillagefarm.co.uk prior to booking and obtain our prior agreement to any such use. 8.3. Our Sites have different rules and practical requirements for group bookings, which may be made available on our website or otherwise communicated to you. Please ensure that you understand these rules and practical requirements before making any group booking. 8.4. Please note that if you fail to comply with our rules on group bookings as set out in this Section 8 we may need to exercise our rights under Section 14 (“Our right to evict”).
9. Group Bookings & Special Events: 9.1. Site Specific Rules are available on the section of our website relating to the Site and are provided with your booking confirmation. Site Specific Rules contain important information about your stay with us. Please ensure that you and your party read the Site Specific Rules carefully prior to booking and again on arrival. You must also ensure that you and your party familiarise yourselves with the layout of the Site and the fire safety arrangements. 9.2. Each Accommodation shall be at least 6 metres from any other Accommodation. In exceptional circumstances where more than one Accommodation is allowed on a pitch, they must be at least 3 metres from any other Accommodation. 9.3. No pegs to be buried below 150mm into the ground as, on some Sites, there are underground services. 9.4. You must only use the Accommodation for the purposes of your holiday. You must not use the Accommodation for any other purpose, including without limitation for any business purposes, without our prior written consent, in line with Section 8. 9.5. You must keep the Site, Accommodation and any contents clean and tidy and leave them in the same condition as when you arrived. 9.6. You must not use the Accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay. 9.7. Smoking is not permitted in any part of your Accommodation. Please note smoking includes use of vapours and/or e-cigarettes. You and your party must not smoke inside your Accommodation. You and your party must not use candles, tea-lights, fireworks or Chinese lanterns at your Accommodation.
9.8. You and your party may only use a barbecue on Site if it is placed outside and raised off the ground. You and your party must not use barbecues, gas stoves, or other naked flames and cooking equipment inside any tent or glamping Accommodation unless it is provided as part of the Accommodation offer. Some sites may not permit barbecues and this information will be in the Site Specific Rules. 9.9. Dogs are permitted at certain of our Sites (subject to any local charges), as indicated on the section of our website relating to each Site and in Site Specific Rules. You must tell us at the time of booking if you wish to bring a dog to one of our dog-friendly Sites. Dogs must be kept on leads when not inside the Accommodation. Unfortunately, no other domestic pets are permitted at our Sites unless otherwise specified on our website relating to each Site and in the Site Specific Rules. Assistance dogs are permitted at our Sites; but you must notify us at the time of booking if you wish to bring an assistance dog with you. 9.10. Flying of drones at the Accommodation and/or on any National Trust land is not permitted in accordance with the National Trust policy on drones which can be found here. 9.10. You must not charge an electric vehicle from the Accommodation unless a designated electric vehicle charging point has been provided. 9.11. The use and storage of firearms or weapons is not permitted in any part of the Accommodation, the Site or in cars parked at the Site. 9.12. Please note that if you do not comply with the standards and behaviours set out in this Section 9 we may need to exercise our rights under Section 14 (“Our right to evict”).
10. Maximum Capacity for your Accommodation: 10.1. You must ensure that the maximum number of persons occupying the Accommodation does not exceed the maximum occupancy limits set out on our website and in the Site Specific Rules. For the purposes of occupancy limits a child over the age of 2 is considered an occupant. 10.2. We set maximum occupancy limits in line with the facilities, space and equipment available at the relevant Site and to comply with applicable health and safety, insurance and regulatory requirements. As such, we reserve the right to require you to leave the Site (without any compensation or refund) if you exceed the maximum occupancy limits as described in this Section 10.
12. Problems or Complaints: 12.1. We take care to ensure that our Accommodation and Sites are of a high standard. However, if you have any problems with your Accommodation or Site, please contact the Site staff immediately and give us the opportunity to resolve it. 12.2. In considering any complaint, we’ll take into account whether we have been given the opportunity to investigate it and put matters right as detailed in section 12.1. 12.3. Please note that we will not tolerate any written, verbal or physical abuse towards any of our staff or representatives.
14. Eviction: 14.1. We may terminate our contract with you and ask you to leave your Accommodation and the Site immediately (without any compensation being payable) if: 14.1.1. we consider that you or your party have committed a serious breach of these terms and conditions; 14.1.2. we consider that your or your party’s behaviour endangers the safety of our visitors or staff; 14.1.3. any complaints are made of anti-social, abusive or unacceptable behaviour against you or your party; 14.1.4. you or your party cause an unreasonable amount of damage to the property or its contents; or 14.1.5. you exceed the maximum occupancy limit for your Accommodation.
11. Damage to the Accommodation or Content: 11.1. If you discover that anything is missing or damaged on arrival at your Accommodation you must notify us immediately at the Site Office. If you do not notify us we will assume that you caused the relevant damage or loss. 11.2. You will be responsible for the cost of any damage to the Accommodation or its contents caused by you or by any member of your party or animal brought with you. We recommend that you have comprehensive insurance in place to cover this.
13. Rights of Access: 13.1. Our staff or contractors may need to access your Accommodation if there is an unforeseen problem, to investigate an incident you have raised, or to perform certain routine property checks. If this happens, we'll do our best to let you know in advance of the date and time that we will need access. 13.2. If we do need to access your Accommodation for any reason, we'll always try to do so at reasonably convenient times (other than in the event of an emergency).
15. Our Liability to You: 15.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is foreseeable as a result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract. 15.1.1. Nothing in these terms and conditions is intended to limit our liability for: 15.1.2. death or personal injury caused by our negligence; 15.1.3. fraud or fraudulent misrepresentation on our part; or 15.1.4. any breach of the terms implied by Section 10, 11 and 13 of the Consumer Rights Act 2015. 15.2. Nothing in these terms will affect your legal rights in respect of your booking. For a fuller explanation of your legal rights please visit the Citizens Advice website or call 03454 040506.
16. Events Beyond our Control: 16.1. We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control. 16.2. An event outside our control means any act or event that is beyond our reasonable control, including without limitation severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.
17. Practical Information about Your Stay: 17.1. Your check-in and departure times will be set out in your booking confirmation/Site Specific Rules. If you do not leave the Accommodation by the required departure time we reserve the right to charge you a late checkout fee to cover any costs we incur. 17.2. If you believe you have left any of your possessions behind at your Accommodation, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. We charge a lost property charge of £10 to cover our admin costs and standard Royal Mail delivery up to 2kgs in the UK to return your items to you (subject to the terms of this clause 17.2). If a request to return your items deviates from these conditions, then we reserve the right to charge you any additional costs. Where possible, we’ll hold all lost property for 28 days, after which it will be disposed of. Perishables will be disposed of immediately and are therefore unreturnable. In addition, we will only be able to return items permissible by Royal Mail for further information please see our FAQs. 17.3. Our site is in a rural area and it is important that you and your party do not interrupt or endanger the livelihood of those working at the property or on the surrounding land. 17.4. Bats and other wildlife may be present at some of our Sites. We request that wildlife and other animals are not interfered. Any disturbance caused by wildlife should be reported to us immediately and reasonable steps will then be taken to assist. Please remember that bats are a protected species, and it is illegal to interfere with them or their habitat. 17.5 Our accessibility guides are provided as a guide for any accessibility needs. For up to date pictures, please refer to those on the website. 17.6 Cars parked at the Site are done so at the Owner’s risk. 17.7 For more practical information on your stay, please visit the frequently asked questions section of our website.
18. Entire Agreement: 18.1. This agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous promises, representations and undertakings. 18.2. No one other than a party to this contract shall have any right to enforce any of its terms.
19. Data Protection: 19.1. We will process your personal data provided as part of this activity in order to communicate with you about your booking and, from time to time, request feedback which will enable us to improve 19.2. If you wish to change the way we communicate with you at any time, you can write to the address given on the website; alternatively send an e-mail to hello@wedmorevillagefarm.co.uk or telephone 07519803529.
20. Governing Law: 20.1. These terms and conditions are governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts.